Refund Policy

Last updated: June 14, 2026

Please note: This policy explains how refunds work for purchases on Blacksmith.Works. It is provided for transparency and is not legal advice. It complements section 9 of our Terms of Service; if the two ever conflict, the Terms of Service control.

This Refund Policy applies to purchases made on Blacksmith.Works ("the Platform," "we," "our," or "us"), including tiered apprenticeship placements, one-on-one mentoring sessions, code reviews, and credit add-ons (extra mentoring hours and extra code reviews). All prices are shown, and all refunds are issued, in euros (EUR).

1. Overview

We want you to be satisfied with your purchase. In short: you can get a full refund within 14 days of a purchase as long as the related service hasn't started yet. Once a service has begun, refunds are prorated for the part not yet delivered, and anything already completed and delivered is non-refundable. The sections below explain the details.

2. How Payments Are Processed

Blacksmith.Works is the seller of record for your purchase. Card payments are processed on our behalf by NestPay (Payten), the card-payment gateway, together with our acquiring bank, Halk Bank — they process the payment, but the sale (and any applicable taxes) is ours. Approved refunds are returned to your original payment method through the same processor; how long it takes to appear depends on your bank or card issuer (typically 5–10 business days).

3. 14-Day Right of Withdrawal

If you are a consumer in the EU/EEA (or another jurisdiction with a comparable right), you generally have 14 days from your purchase to withdraw and receive a full refund — provided the service has not yet started.

Because our products are digital services that are often delivered immediately, you may be asked to expressly request that the service begin before the 14-day period ends, and to acknowledge that doing so means you lose the right to withdraw for the portion already delivered once performance has fully completed. Where a service has only partly been delivered, you remain entitled to a refund for the part not yet provided (see section 5).

4. Refunds Before a Service Starts

You are entitled to a full refund within 14 days of purchase where the related service has not yet started or been delivered, for example:

  • An apprenticeship placement you have paid for but not yet been placed on or begun;
  • A mentoring session that has not yet taken place;
  • A code review that has not yet been claimed or started by a mentor;
  • Credit add-ons (extra mentoring hours or code reviews) you have not yet used.

5. Refunds After a Service Starts

Once a service has begun, refunds are prorated based on the portion that has been delivered. For example, if you purchased a placement that includes a set number of mentoring hours and code reviews, a refund would reflect the hours and reviews not yet consumed, less any non-refundable items below. We calculate prorated refunds in good faith based on our records of what has been delivered.

6. Non-Refundable Items

The following are non-refundable once delivered:

  • Completed mentoring sessions;
  • Completed code reviews where feedback has been delivered;
  • Mentoring hours and code-review credits that have already been used.

We may decline a refund where we reasonably determine the request is abusive or fraudulent, or where a benefit has already been fully received.

7. How to Request a Refund

To request a refund, contact us at billing@blacksmith.works with your account email and the order or receipt reference — we process approved refunds back to your original payment method. Please raise refund requests as soon as possible, and in any case within 30 days of the transaction so we can investigate while records are fresh.

8. Billing Disputes & Chargebacks

If you believe you were charged in error, please raise it with us within 30 days of the transaction so we can investigate and put it right. Initiating a chargeback with your bank without contacting us first may lead to suspension of your account pending resolution, since chargebacks prevent us from resolving the issue directly.

9. Your Statutory Rights

Nothing in this policy limits any non-waivable statutory right of withdrawal, cancellation, or refund you may have as a consumer under applicable law, including mandatory consumer-protection rules in your country of residence.

10. Changes & Contact

We may update this Refund Policy from time to time; we will update the "Last updated" date above when we do. Questions about a refund or this policy? Contact us at billing@blacksmith.works or by post at Blacksmith DOOEL Skopje, Salvador Aljende St. No. 4A, Skopje – Centar, North Macedonia. See also our Terms of Service and Privacy Policy.